REFUND POLICY
We at G.P.GRANT GROUP (STARPOINT LIMITED LTD) strive to provide our customers with the best possible shopping experience. To maintain transparency and clarity in our business operations, we have established a "Return" policy for all our products.
Returns
As a general rule, we do not accept returns. All sales are final. We encourage our customers to carefully review their orders before making a purchase. We do, however, recognize that exceptional circumstances may occur, and we are committed to resolving any issues that may arise.
Collections are produced as customised items. Therefore, refunds are not possible for orders that have been fulfilled and paid for.
Prepayments for instalment purchases
Refunds for prepayments for products that can be purchased on instalments are also not possible, as these products are exclusively produced as individual items.
Damaged or Defective Products
In the rare event that a product is received in a damaged or defective condition, please contact our customer support team within 5 working days of receiving your order. We will do our utmost to address the situation promptly and provide a suitable solution, which may include a replacement or refund.
Our Commitment
Throughout our history, we have maintained a track record of providing high-quality products and exceptional service. We take pride in the fact that incidents requiring returns have been exceedingly rare, which underscores our commitment to delivering products that meet or exceed your expectations.
Contact Us
If you have any questions or concerns regarding our "Return policy", please feel free to contact our customer support team at info@gpgrant.com.
We are here to assist you and ensure your satisfaction with your shopping experience at G.P.GRANT GROUP.